23 May'24
24 May'24
1 room, 2 guests
Pine Tree Spa Resort, Darjeeling - Near Gymkhana Club
Naya Basti, West Bengal | Thu, 23 May - Fri, 24 May | 1 Room, 2 Adults
No rooms available
Pine Tree Spa Resort, Darjeeling - Near Gymkhana Club
4-star Hotel · Naya Basti, Darjeeling
3.5/5
(94 reviews)
Amenities
Room service
Bar
Air conditioning
Housekeeping services
Business center
Restaurant
Property rules
Check-in: After 02:00 PM, Check-out: 11:00 AM
Unmarried couples allowed
Guests below 18 years of age NOT allowed
Alcohol consumption allowed within the premises
Pets NOT allowed within the premises
About property
See all 35 photos
Location
Naya Basti, Darjeeling, West Bengal, 734101
Ratings & reviews
3.5/5
(94 reviews)
5
28
4
31
3
8
2
9
1
18
Location
Rooms
Service
Value
Hygiene
Horrible and disappointing
1/5
·
1589kumar7 on May 12, 2023
Pathetic staff, rude and unprofessional. Be it restaurant staff or house keeping all the same. Every night after 10 pm there will be no water supply literally. If someone has to use bathroom and toilet after 10 pm it's a nightmare. Hot water is nil. Inspite of informing reception and concerned managers about early departure to airport there was no hot water. Literally we were 11 of us in 4 rooms and everyone has to wash face early morning and leave. The takeaway breakfast was just 3 or 4 slice of bread and mayonnaise and water bottle. Such is the service. I strongly request and urge traveller's to avoid this pine tree Spa resort at Darjeeling. It's a hopeless hotel and zero customer care. Infact old or young there's no one to take our baggages to room. We have to carry all luggages on our own and that too from a distance since this hotel is in very narrow road and hilltop where cars park at a distance due to traffic blockage
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Instead of Enjoyment We Saw Hell
1/5
·
Nagesh59 on Apr 29, 2023
Worst ever hotel stayed we stayed in April 2023, Never go by internet pic's, Horrible Hotel to Stay,If you are thinking of staying in Darjeeling stay at Mayfair ,Not. Pine tree Spa and Resort ,No Hot water for bath,worst food,worst Service
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Horrible service
1/5
·
Amar P on Mar 27, 2023
Worst experience ever I had….. in fact, I have to apply a -5 star rating but Tripadvisor doesn't reflect a negative rating system… food was pathetic, the restaurant's staff was below average, housekeeping service was also poor in quality, we received our ordered food almost after 2 hours. So plz don’t book this hotel. It’s not worth.
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Read reviews before booking
2/5
·
samh62 on Jan 17, 2023
I was reading other guests' review and hotel's reply to them before giving my review and I am sure this hotel doesn't pay any attention to customers review. Checking in was quick but immediately after checking in I went down to reception and informed the toilet looks unclean. The guy said he would send someone to check it never happened. I don't think they care about services. I pour hot water in toilet instead. However the room was quite large with a wide window view. Bedsheet, towels and room were clean except bathroom. The bathroom needs deep cleaning. Wall and sink was full of mould. Since it was off season in winter the huge dining area was freezing cold in night and morning where we had to have dinner and breakfast. There were somewhat choice of meal and breakfast with a faulty toaster. Morning tea was served cold. Since this place is full of tourists round the year why not have a better heating system in place in the winter? The small room heater was never enough for large room. The room comes with basic amenities. Tea, coffee, Soap, shampoo, lotion and a tiny toilet roll. They didn't bother to refill toilet roll. If you are use to dry your hair, bring your own hair drier. Worst internet connection ever during this travel. Complained a number of times nothing happened. Front desk said they would report to management but net was hardly working. Future tourists may think twice before booking.
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Loved the experience at Pine Tree
5/5
·
ReeshavHati on Nov 13, 2022
The hotel staff were really polite and took care of all of our needs. The rooms were good, clean, well maintained, warm and the view was good. The lobby is the ideal place for evening chitchats and socialising cause you’re welcomed by the beautiful view of Darjeeling. The location is excellent. If you plan to stay there please try the peach tea at their cafe.
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